Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Some health and personal care items

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@etceteraetc.co.za

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@etceteraetc.co.za and send your item to:

4 Verdot

Sultana Street

Sonkring

7560

Shipping returns

To return your product, you should mail your product to: 4 Verdot, Sultana Street, Sonkring, 7560

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Disclaimer

The products and herbal combinations offered by EtceteraEtc under the Queen B range are intended to support general wellness. They are not medical products and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

We are not medical professionals. Please consult your doctor, pharmacist, or qualified healthcare provider before using any herbal supplements—especially if you are pregnant or breastfeeding, have an existing health condition, or are currently taking prescribed medication.

Our products are natural food supplements and have not been evaluated or approved by any medical authority or regulatory body. They are not intended to diagnose, treat, cure, or prevent any illness or disease.

Individual results may vary. Testimonials and reviews shared on this site reflect the personal experiences and opinions of individual customers and should not be considered as medical claims.

By using this website and purchasing our products, you acknowledge and agree to the terms of this disclaimer. We may update this notice from time to time, so we encourage you to review it periodically.